Job Description

English / Bi-lingual (Spanish) Required

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
• Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion
• Maintain patient accounts by obtaining, recording, and updating demographic and financial information
• Schedule patient appointments at the end of the visit
• Maintain open communication with pre-cert team regarding orders for daily patients

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• HIPPA and OSHA compliance; always promote a safe work environment
• Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies, and others as it relates to the case.
• Caring demeanor toward patients and co-workers
• Clinical knowledge and familiarity with medical terminology
• Working knowledge of computers, fax, copiers, and other technology
• Available to work at various locations, when needed
• Strong administrative skills, with attention to detail and accuracy
• Bilingual (English/Spanish) is a plus
• Prior medical receptionist experience, preferably in a spine or orthopedic setting is a plus

Education/Experience:

• High School Diploma or GED required
• Associate or higher degree preferred
• 3-years medical front desk experience

Language Ability:

English / Bi-lingual (Spanish) Required

Math Ability:

Reasoning Ability:

• The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Computer Skills:

• Proficiency in basic computer skills (Word, Excel, Outlook)

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