Job Description

Customer Success Engineer Adobe is changing the world through digital experiences. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. Adobe Managed Services provides digital marketing solutions for strategic customers. Our Customer Success Engineers (CSE's) are customer-facing engineers who partner with their assigned customers to drive value realization, return on investment and help the customer deliver on marketing goals. CSE's work directly with their customers to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs. This position includes the following aspects: Strategic client relationship management. CSEs are assigned as a designated technical operation advisor for 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products. The CSE role is equally: client-facing (developing long term client relationships), keyboard-facing (technical operations), and colleague-facing (developing your own domain expertise, and drawing on that of your peers in a collaborative environment). CSEs are trusted advisors who champion projects and initiatives and act as facilitators between clients, third party providers, project managers, internal engineering and automation engineers. There will be frequent interaction with clients including Directors, of Fortune 500 companies. What CSE's do: Communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. Maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic. Help our clients achieve their business objectives by providing expertise or finding resources to answer clients' questions, identifying needs for account customization and overseeing changes to technical implementations. Work closely with account teams and collaborate with other internal team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness. Support customer production websites. Solve technical issues, quickly identify root cause issues and recommend and/or implement steps to resolution is a key component. Lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests. Partner with customers to drive their strategic roadmap through Adobe technology solutions while driving Adobe Managed Services' technical roadmap with customers. Collaborate with the teams that provision, customize, monitor, handle and upgrade our cloud hosted Enterprise offerings. The ideal candidate will: Have a passion for digital marketing and client success and have a consistent record of successfully leading client relationships and technical projects. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status. Utah Staffing

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