Job Description

Job Description

Job Description

At Hiatus Day Spa + Med Spa, we believe that self-care isn’t a luxury, it’s a lifestyle. Powered by pure, green ingredients and a high-touch philosophy, we’re here to change the spa experience, one blissful “ahhh” at a time. With nine locations across Texas and a spa subscription model that’s redefining wellness, Hiatus is more than just a place to work, it’s a place to grow, glow, and thrive while we help our clients relax, rejuvenate, and repeat.

• 5 Star customer service with multi-line phone system expertise
• Sales and education-driven , with a natural ability to cross-book and upgrade, and a passion for growing others in this capacity
• An acute attention to detail ; ability to think on your feet
• Superior time management and organizational skills
• Critical conversation and mediation skills with ability to diffuse stressful situations, turn unhappy guests into loyal customers, and to keep your team feeling energized and inspired
• A responsible; wellness-oriented team player , with a strong work ethic
• Curiosity and gift of building relationships and engaging people
• A natural ability to inspire , educate and grow business and people
• Professional communication skills , both written and verbal
• At least one year of professional experience in a spa, hotel , salon or high-end hospitality customer service role in management capacity , preferably with spa booking software with an emphasis on high volume booking .
• Working experience using Google Drive . Prior experience with Zenoti a plus!
• Excellent organizational and administrative skills to perform diverse operational duties
• Consistent attendance & punctuality + ability to work weekends and

BRIEF OVERVIEW OF RESPONSIBILITIES

• Evangelize the brand! Exude warmth and a can-do attitude.
• Supervise employees in a way that makes them want to work for you.
• Hire, train, coach, goal set, provide disciplinary action (and document), and terminate employees
• Meet and exceed key performance indicators
• Demonstrate enthusiastic and outstanding customer service in courteous and attentive manner
• Educate guests on all services, amenities, & home care to optimize their experience while maximizing books
• Research and resolve guest-relations issues and employee matters in a timely manner
• Maintain safety standards and cleanliness, keeping work area clean and equipment properly sanitized
• Oversee overall "opening day" appearance of the location
• Oversee inventory and orders
• Communicate Repair and Maintenance Issues to proper channels

Responsibilities:

• Work with a team of individuals to ensure that all customers receive a quality experience at the spa.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Spa or Retail Management: 2 years (Required)

Work Location: In person

Job Tags

Full time, Work experience placement, Flexible hours, Shift work, Night shift, Weekend work, Day shift, Afternoon shift, Monday to Friday,

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