Solutions Engineer job at Boon. San Francisco, CA.
Boon is an AI agent platform designed specifically for supply chain and logistics providersthe backbone of our economy. Founded in the San Francisco Bay Area in 2023 by product and engineering leaders from Samsara, Apple, Google and DoorDash, Boon is backed by leading Silicon Valley venture capitalists.
At Boon, you'll play a critical role in shaping the future of AI-driven supply chain and logistics operations. Our team is dedicated to constant innovation, empowering customers to streamline crucial operational and revenue-generating workflows. We enable logistics providers to serve their customers better, delivering food, supplies, equipment, and people swiftly and efficiently. Joining us at this early stage means youll have significant autonomy and opportunities to make an immediate and lasting impact on a vital industry.
We are looking for a Solutions Engineer to collaborate with our commercial fleet operations customers. You are crucial to the success of our customers and will be instrumental in demonstrating the value of our products and driving adoption of our platform, ultimately responsible for understanding our customers needs and delivering an excellent experience. You will collaborate closely with the Sales, Engineering, Product, and Marketing teams.
The ideal candidate for this role will have a successful track record of managing and growing customers, delivering technical solutions, and driving customer success. You must understand the motivation, business drivers, strategic goals and desired business outcomes for your portfolio of customers.
Partner with Account Executives to navigate complex, multi-stakeholder deal cycles with C-level executives
Create and demo custom environments based off of customer industry and line of business
Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning
Perform customer facing activities including creating and implementing customer success plans that outline goals, potential challenges, KPIs, and timelines.
Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans
Develop ROI, business justification reports, business review presentations, customer testimonials, and case studies
You want to make a big difference in the industries that keep our world going: Your work will have a real impact i.e. making sure our economy keeps running, food reaches stores, highways are functional, helping sick people get to the hospital, and making businesses successful.
You're excited about the opportunity here: Our big goal to optimize and bring AI to important parts of the global economy needs your full attention and your best ideas for our customers.
You are naturally curious: Success in this industry comes from understanding the complex pain points of customers in various verticals, which could be a grocery delivery company or an ambulance transportation provider. The more you know, the more you connect with customers who care about this.
You think rejection is a pathway to success: In this role, you will be told no, a lot during the day. You need to have resilience to keep calling again and again. You approach everything with a learning mindset and know there is a payoff for all the knowledge you are building.
You're in control of your career here: If you work hard, you will move very fast within Boon, sometimes multiple times within a year. Our team is set up for success, and we have a culture that encourages fast career growth. You'll have lots of chances to try new things and get really good at what you do, in a fast-growing environment.
You want to be on a winning team: At Boon, we win together, celebrate together, and help each other out. You'll be part of a great team that pushes you to do your
You genuinely care about your customers: We are disrupting a traditional industry with efficiency that they havent experienced before, this requires trust and relationship building and customers will work with you if they know you truly care.
5+ years of sales engineering, solution consulting, or similar role, preferably working with a technical enterprise product.
3+ years managing relationships with mid-market and/or large enterprise organizations.
Ability to design and develop technical prototypes to validate concepts, demonstrate feasibility, and accelerate product development.
Experience partnering with Account Executives to run technical deal cycles with Enterprise customers
Experience working with customers with multiple stakeholders, and managing success programs.
A consultative approach with solving your customers business challenges and having a track record of successfully overcoming technical objections
At Boon, we want to attract and retain the best employees and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidates skills and experience, as well as market demands and internal parity. This estimate can vary based on the above mentioned factors, so the actual starting annual base salary may be above or below this range. A Boon employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company.
As an equal-opportunity employer, Boon is committed to providing employment opportunities to all individuals. All applicants for positions at Boon will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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