Job Description

Solution Architect - Salesforce & Amazon Connect

Location: United States - We are fully remote!

Summary: Thunders Solution Architect (Voice & Connect) leads the configuration of the solution, working in close partnership with the client engagement team. They also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever.

Ideal candidates bring working, handson knowledge of the various Salesforce clouds, specifically Service Cloud Voice and Amazon Connect, in order to optimize existing Salesforce applications and implement new ones.

Responsibilities

• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
• Evaluate clients business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications, business process and business requirement documents
• Develop user stories and process diagrams to support the design and development of Salesforce solutions
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Document and assign needed technical work to be done offshore, while collaborating with developers to test and verify that solutions meet the business requirements
• Help ensure Quality deliverables

Qualifications

• 4-6+ years consulting experience within the Salesforce Partner or AWS ecosystems
• 2+ years of demonstrated track record of handson configuration of Service Cloud Voice and Amazon Connect
• Comfortable establishing credibility with key customer decision makers and influencers
• Strong problemsolving and analytical skills
• Ability to assess customers business goals and formulate product and services solutions that deliver measurable business outcomes
• Ability to distill customers strategic business requirements into product insights
• Strong verbal/written communication and presentation skills, plus extraordinary listening skills
• Eagerness to contribute to overall team expertise, standards, methodologies and practices
• Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
• Strong skills in data analysis and creating dashboards
• Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
• Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant

Why Thunder? Because You Deserve More Than Just a Job.

• A Culture of Builders Were a remote-first, global team of curious, collaborative problem-solvers. Youll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If youre excited to build, innovate, and grow, youll fit right in.
• Forge Your Own Path At Thunder, youre not just filling a roleyoure shaping it. Whether its jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.

Perks In Store For You

• Comprehensive Benefits with Sequoia Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
• Ownership & Impact Stock options in a fast-moving, high-growth company. Every employee plays a part in what were building. Come make your mark!
• Level Up Your Career Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and handson experience with cuttingedge technology.
• Work from anywhere (well, almost 😉) Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where youre happiest.
• People-First Flexibility Were always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Consulting

Industries

IT Services and IT Consulting

Additional Information

Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.

Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.

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