Retail Customer Service Associate Job at FedEx Office, Braintree, MA

bzRhOGp5cWJZeVMrRW1YQWtoOFZkcVpka3c9PQ==
  • FedEx Office
  • Braintree, MA

Job Description

Position Summary

The Store Consultant consistently delivers a positive customer experience, using consultative skills to anticipate needs, suggest alternatives, and provide solutions. This customer?service focused team member is knowledgeable in all areas of the Stores business, including print, signs & graphics, and shipping.

Responsibilities include taking orders, coordinating activities in the Store, providing pricing and product information, recommending appropriate FedEx Office products and services, operating and maintaining equipment, moving boxes, stocking materials, managing the production queue and output, handling complex projects, managing retail supply, and completing assigned tasks based on priority.

General Duties and Responsibilities


  • Follows instructions of supervisors and assists other team members in performing store functions
  • Assists in the training of store team members
  • Demonstrates consultative behaviors in a retail environment to understand each customers individualized need
  • Provides customer expertise in printing, signs, graphics and shipping product lines and recommends appropriate FedEx Office products and services
  • Provides an outstanding customer service experience by anticipating needs, suggesting alternatives, and finding solutions
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping: wrapping items, inserting into containers, weighing, affixing labels
  • Sets up and operates printing, binding and other related equipment using customer supplied media and documents
  • Maintains a safe, clean, and orderly retail Store
  • Ensures confidentiality of customer data and careful handling of documents, media, and packages
  • Processes financial transactions using a POS, including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies
  • Stays current on merchandising materials and ensures proper display of all products and signage
  • Takes preemptive action to prevent errors and waste
  • Completes required financial paperwork and may assist with financial reporting including daily sales, close?outs and bank deposits
  • Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service and security policies
  • Performs multiple tasks simultaneously
  • Looks for opportunities to improve knowledge and skills within the retail Store
  • Operates with minimal supervision
  • Adheres to all FedEx Office team member and retail store standards
  • All other duties as needed or required


Minimum Qualifications and Requirements
  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • Must meet all FedEx Office employment qualifications in force at time of hiring (new hires)
  • Must meet hiring criteria for transfer (current team members)


Essential Functions
  • Ability to stand during entire shift (excluding meal and rest periods)
  • Ability to move and lift 55 pounds
  • Ability to bend/twist at the waist and knees
  • Ability to communicate effectively with customers, vendors, and team members
  • Ability to perform work activities requiring cooperation and instruction
  • Ability to function in a fast?paced environment under substantial pressure
  • Ability to maintain attention and concentration for extended periods
  • Ability to work with minimal supervision
  • Ability to report regularly to work and maintain established business hours to support the FedEx Office business


Preferred Qualifications

None indicated.

Pay

Pay Transparency: $20.75 $24.37/hr

Additional Details
  • Works with management to reduce company costs and optimize profitability
  • Applies quality concepts presented at training during daily activities
  • Supports FedEx Office quality initiatives



Equal Opportunity

FedEx Office is an Equal Opportunity Employer. We will provide reasonable accommodations to qualified individuals with disabilities. Applicants who require reasonable accommodations should email [email protected]. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

#J-18808-Ljbffr

Job Tags

Work at office, Local area, Shift work,

Similar Jobs

Confidential

Front End Developer Job at Confidential

 ...Grapevine is searching for a creative, talented, and fun Front-End Developer to join our product team. You'll be joining veterans from Hubspot, TripAdvisor, Intuit, and MIT to own the front-end of our web application.In this role you will be a key member of the... 

Summit Medical Staffing Nursing

Travel CT Tech Job at Summit Medical Staffing Nursing

 ...Job Description Summit Medical Staffing Nursing is seeking a travel CT Technologist for a travel job in Saint Joseph, Missouri. Job...  ...be determined. Posted job title: Radiology / Cardiology - CT Tech @ Mosaic Life Care St. Joseph About Summit Medical Staffing... 

Mad Advertising

Customer Service Assistant Job at Mad Advertising

 ...engaging with customers in fast-paced environments.* No prior experience required full training provided.Pay & BenefitsQualifications High school...  ...-paced event environments. No experience needed full paid training provided.Pay & Benefits* $38.500 $48.500 per... 

Cengage Group

Customer Support Associate - Remote (Mon-Fri, 11:00am-7:00pm EST) Job at Cengage Group

**We believe in the power and joy of learning**At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve...

Unifi Aviation, LLC

HR Manager Job at Unifi Aviation, LLC

 ...General information Job Title HR Manager Date Monday, September 15, 2025 Entity Unifi Aviation, LLC Posting City San Francisco Posting State California Exempt or Non-Exempt Position Exempt...