Online Chat Agent job at Metrix IT Solutions INC. Houston, TX. Job Description: Job Title: Online Chat Agent Organization: MetrixIT Solutions Job Responsibilities: Engage in online chat conversations with customers to provide assistance and support Address customer inquiries, resolve issues, and provide product information Maintain a high level of professionalism and customer service during interactions Collaborate with team members to ensure efficient and effective customer support Follow company guidelines and protocols for handling customer chats Essential Qualifications: Excellent written communication skills Strong problem-solving abilities Ability to multitask and prioritize tasks effectively Customer-focused approach to handling inquiries and issues Basic computer skills and familiarity with online chat platforms Desired Experience: Minimum 0-2 years of experience in customer service or online chat support Experience in a fast-paced customer service environment Salary & Benefits: Minimum Salary: $27,000 per year Maximum Salary: $74,000 per year Currency: USD Benefits: As per company policy #J-18808-Ljbffr Metrix IT Solutions INC
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