Job Description

Join to apply for the On Call- Banquet Server role at HEI Hotels & Resorts . About Us The story of The Laura Hotel is inextricably linked to the steamboat of the same name, which inspired the property’s rebirth. Just as The Laura once forged intrepidly ahead, navigating waters once thought impassable, our hotel will help to take Downtown Houston into a brave new future filled with culinary excellence, inspiring creativity, and countless opportunities for business and pleasure. We are building our team with passionate, hospitality‑focused individuals who are looking to create a memorable experience for our guests. When you join the family, you also get the benefit of the HEI Loves culture, which celebrates associates with competitive compensation, benefits, PTO, free lunch, discounted parking, travel benefits, and more. Overview Assist the Banquet Manager in serving guests during banquet functions to ensure a positive guest experience. Essential Duties And Responsibilities Set up banquet room as instructed by Supervisor to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve food and/or beverage in the order and to the expectation of the Supervisor, ensuring consistency throughout the banquet. Promptly remove dishes as guests complete each course and/or meal at the end of the meal or function. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Replenish beverages as necessary and check with guests for overall satisfaction. Once banquet is complete, reset banquet room according to Supervisor’s specifications to ensure readiness for the following function. Comply with attendance rules and be available to work on a regular basis. Perform any other job‑related duties as assigned. Qualifications And Skills Hotel experience preferred. Willingness to "pitch‑in" and help co‑workers with their duties and be a team player. Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette. Knowledge of appropriate table settings and serviceware. Ability to comprehend and apply written product labeling instructions to ensure safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items. Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift, and operate beverage equipment such as a coffee maker. Ability to stand for long periods of time. Effective verbal and written communication skills, adapting style to suit different audiences. Compensation Tipped/Service Charge Eligible? Yes Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts offers a comprehensive benefit program that supports physical, mental, and financial wellness. Medical and dental coverage is provided through Anthem Blue Cross Blue Shield, vision insurance through EyeMed. Vacation, sick, and holiday programs provide time off. Pet insurance is available through the ASPCA. Financial coverage includes supplemental life insurance, spousal and child life insurance, and short and long‑term disability plans. A 401(k) plan with matching contributions and discounts on hotel rooms and other perks are also offered. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. #J-18808-Ljbffr HEI Hotels & Resorts

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