Job Description

Job Description

Job Description

Robert Half is seeking an experienced Tier 3 Support Specialist to supporting a local client in Bellevue, Washington. The ideal candidate will bring strong technical expertise and problem-solving skills to ensure efficient resolution of escalated issues.

Duration: 3-month contract with potential for extension or conversion

Location: 100% onsite in Bellevue, Washington

Schedule: Monday-Friday (7:30-4:30pm)

Responsibilities:

• Monitor and work through the support ticket queue, ensuring all issues are resolved within the defined SLA.
• Collaborate with the shared service desk (Help Desk) to escalate and resolve complex technical issues efficiently.
• Provide on-site support as the primary technical point of contact.
• Troubleshoot and resolve a wide range of technical issues, including hardware, software, networking, desktops, laptops, and printers.
• Perform root cause analysis on recurring technical problems and recommend preventive measures.
• Maintain clear documentation of issues, solutions, and system changes to support knowledge sharing and continuous improvement.
• Proactively identify and address potential IT concerns to minimize downtime and disruptions to business operations.

• 3+ years of experience in Tier 3 Support.
• Proficiency with Windows OS (Dell) and some exposure to MacOS.
• Strong knowledge of Microsoft 365.
• Experience in root cause analysis and escalation management.
• Basic System Administration experience (server connectivity troubleshooting).
• Networking expertise, with experience troubleshooting connectivity issues.

Soft Skills:

• Excellent communication skills.
• Strong cross-functional collaboration.
• Commitment to delivering exceptional customer service

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