1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. IT Help Desk Technician San Francisco Bay Area, CA 6+ Months Contract Serve as the first point of contact for customers seeking technical assistance over the phone, email, or in person. Troubleshoot, diagnose, and resolve technical hardware and/or software issues. Competency in providing technical support in MS Operating Systems, Active Directory, Microsoft Office 365 applications, Workday, etc. Remote support knowledge in Zscalar, GlobalProtect, Falcon, or equivalent. Working knowledge of identity management solutions such as Okta and ForgeRock. Remote Management & Monitoring (RMM) software experience preferred. Manage Help Desk tickets in a timely manner. Provide quick resolution and excellent customer service. Follow up with customers to ensure issues has been resolved. Redirect unresolved issues to the next level of support personnel. Keep record of service requests and incidents, and their resolution, in our ticketing system (FootPrints). Maintain technical documentation on installation of software, configuration of hardware and problem troubleshooting. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Veracity Software Inc by 2x Sign in to set job alerts for “Information Technology Help Desk Technician” roles. San Francisco, CA $50.00-$55.00 3 days ago San Francisco, CA $30.00-$40.00 3 weeks ago Information Technology - Helpdesk Technician San Francisco, CA $30.00-$33.00 3 days ago San Francisco, CA $30.00-$33.00 3 days ago Associate IT Support Technician Network/Telephony IT Field Technician for Marin and East Bay, CA San Francisco, CA $68,000.00-$70,000.00 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Veracity Software Inc
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