Job Description

Job Description

Job Description

JOB SUMMARY

The HVAC/Plumbing Inside Sales works as part of the Sales Team to ensure achievement of key sales metrics. The HVAC/Plumbing Inside Sales visits customers in primarily residential home settings to listen to their needs and determine the best heating and air conditioning solutions to meet their needs.

DUTIES & RESPONSIBILITIES

• Quickly establish rapport with customers and prospective new customers
• Perform discovery and needs analysis to determine customers' needs and recommend appropriate products, services, and solutions
• Perform load calculations that are accurate and complete which can be easily transferred to the Install team
• Create confident buyers by providing complete and accurate information about our products and pricing
• Create excitement about Signature Heating, Cooling & Plumbing and encourage customers to spread the word about their positive experience
• Become an expert in your market area, know the area and customer demographics and needs
• Help set and achieve aggressive sales plans and propose expansions
• This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.

COMPETENCIES FOR SUCCESS

• Communication
• Customer Focus
• Interpersonal Skills
• Organization Skills
• Quality
• Results Orientation
• Dependability/Productivity
• Credibility
• Judgement and Critical Analysis
• Problem Solving
• Product Expertise
• Results Driven
• Sales Goals
• Sense of Urgency
• Technical Skill

REQUIRED SKLLS & ABILITIES

• Unquestionable commitment to ethical conduct
• Proven track record in direct to consumer sales
• Financial acumen including the ability to determine if a job will be profitable as well as what operational activities affect positive or negative results
• Skilled in the use of Microsoft 365 suite of applications especially Excel, Word, and PowerPoint
• Highly organized with exceptional follow-through
• Strong verbal and written communication skills
• Strong presentation and public speaking skills
• Familiarity with local building codes and ability to speak to company product lines
• Highly motivated, self-motivated, flexible, and possess and great attitude and outlook
• Ability to thrive in a fast-paced and goal-driven environment

EDUCATION & EXPERIENCE

• Relevant work experience
• HVAC industry experience preferred
• Service Titan experience preferred

PHYSICAL DEMANDS

• Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted
• Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time

WORK ENVIRONMENT

• Primarily field with minimal periodic office work required

WORK SCHEDULE

• Generally, Monday through Friday 8AM to 5PM

REMOTE WORK ELIGIBILITY

• No

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