Job Description

To provide a prompt and warm reception of all guests and find suitable seating, while providing other measures of outstanding customer service.

Qualifications and Key Attributes:

• Very organized.
• Ability to prioritize.
• Ability to think ahead.
• Excellent communication skills, including a pleasant and professional phone manner.
• Problem solving ability.
• Ability to be perceptive to guest's needs.
• Ability to remain positive in stressful situations.
• High level of attention to detail.
• Able to take direction.
• Able to handle guest concerns with the support of management.

Key Responsibilities:

• Provide a great first impression when guests arrive, and a lasting impression as you invite departing guests back for another visit.
• Maintain a cooperative and positive attitude at all times towards guests and fellow team members.
• Ensure you are seating the most desirable tables at all times.
• Anticipate guest transition and the timing of table turns.
• Smile!
• Opening the front door for guests.
• Answering the phone for general customer service and taking reservations.
• Seating guests.
• Cleaning and resetting dirty tables.
• Maintain the cleanliness and appearance of entryway and washrooms.
• Perform quality checks as guests depart and thank them for their visit.

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