The Hatfield Rally House is a brand-new, climate-controlled 58,000 sq. ft. indoor tennis and pickleball facility opening in November 2025. We serve athletes of all ages and skill levels with a variety of offerings including court rentals, lessons, leagues, and tournaments. We’re building a welcoming, energetic environment where great service and great sports go hand-in-hand.
Position Overview As Front Desk Staff, you’ll be the first point of contact for members and guests. You’ll help manage daily check-ins, answer inquiries, handle reservations, and support the overall customer experience. We’re looking for friendly, reliable, and tech-savvy team players who are passionate about sports, fitness, and excellent service.
Key Responsibilities
• Greet and check in members and guests in a friendly, professional manner
• Answer phones, respond to emails, and provide information about programs, bookings, and memberships
• Assist with court reservations, event sign-ups, and POS transactions
• Keep the front desk and lobby area clean and organized
• Open or close the facility depending on shift assignment
• Monitor activity and enforce facility rules and safety policies
• Support staff and coaches during events, clinics, and tournaments
• Assist with basic administrative duties as assigned Qualifications
• Customer service or front desk experience preferred
• Comfortable with computers, reservation systems, and payment processing
• Strong communication and problem-solving skills
• Friendly, team-oriented, and dependable
• Ability to multitask in a busy environment
• Must be able to work flexible hours, including evenings and weekends
• Must be 18 years or older
Plus if You Have
• Experience in a sports or recreation environment
• Knowledge of tennis or pickleball
• CPR/First Aid certification (or willingness to get certified)
Perks
• Free or discounted court time
• Branded HRH staff gear
• A fun, supportive work environment with opportunities to grow
Pay Range
$16-$18/hour depending on experience
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