Front Desk Host / Guest Experience Lead Job at SAINT, New York, NY

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  • SAINT
  • New York, NY

Job Description

Job Description

Job Description

We’re launching a new kind of sauna and ice bath experience — a high-design, deeply personal reimagining of the traditional bathhouse. Think: private rooms, sleek interiors (designed by BOND), and amazing music – a magical little oasis outside the Manhattan chaos.

We're looking for our first hire — a Front Desk Host / Guest Experience Lead — who will help us open our doors, build our culture, and create something remarkable from the ground up.

What You’ll Do:
  • Be the welcoming face in our lobby — greeting every guest, offering guidance, and setting the tone for their experience
  • Walk first-timers through the sauna + ice bath flow so they feel confident and taken care ofIm
  • Own the energy of the space: from first hello to post-session, you’ll be key to how guests feel when they walk out our door
  • Handle check-ins, waivers, bookings, and other logistics with sense of calm and polish
  • Monitor supplies and small operational needs (we have a dedicated cleaner, but you’ll help us stay sharp)
  • Be a foundational member of the team — with opportunities to grow as the business grows
What You’re Like:
  • Calm, cool, and collected — with hospitality instincts and startup energy
  • Naturally empathetic and warm, with the ability to read people and put them at ease
  • Funny, present, and genuinely excited to connect with people from all walks of life
  • Comfortable guiding people through unfamiliar experiences
  • You’re obsessed with excellent hospitality – from boutique hotels, spas and restaurants to the latest health and fitness concepts
  • You believe small details = big impact
The Vibe:

Think Aime Leon Dore and Tadao Ando design a boutique hotel lobby. The brand itself is less about green juice and enlightenment, and more about an appreciation for design, inner connection, and everyday ritual.

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