Front Desk Agent Job at The Global Ambassador Hotel, Phoenix, AZ

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  • The Global Ambassador Hotel
  • Phoenix, AZ

Job Description

Job Description

Job Description

Why The Global Ambassador   

  • Competitive rates
  • Benefits available when you work 25 hours per week-including medical, dental, vision and more 
  • Paid time off 
  • Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 
  • Work with a dedicated team committed to redefining hospitality in Phoenix. 
  • Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

 

Who We Are  

Hospitality refined for a global mindset.   

The Global Ambassador Hotel is a Michelin Key luxury destination in Phoenix, known for redefining urban hospitality. We offer a unique and sophisticated experience for our guests, combining exquisite service, luxurious amenities, and a vibrant community atmosphere. Our focus is on providing an extraordinary stay that sets new standards for luxury and service. 

 

What You’ll Do   

  • Play a key role in providing excellent customer service to guests 

  • Welcome arriving guests and provide them with assistance throughout their stay

  • Responsible for the check-in and check-out processes and maintaining accurate guest information 

  • Monitor occupancy levels and suggest upgrades on an ongoing basis 

  • Have a friendly personality and be willing to go the extra mile to ensure guest satisfaction 

  • Excellent communication and interpersonal skills to ensure satisfaction and take corrective action if needed. 

  • Proven ability to manage multiple tasks while maintaining a high level of customer service 

  • Previous experience in a customer service role, preferably in the hospitality industry is an asset 

 

Qualifications  

  • At least 1+ year of front desk or guest service experience

  • Weekend availability

  • Minimum High school degree or equivalent 

  • Excellent verbal communication and customer service skills 

  • Basic computer literacy and knowledge of hotel software 

  • Ability to work varied shifts including overnights, weekends, and holidays 

 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.  

We use eVerify to confirm U.S. Employment eligibility.

Job Tags

Shift work, Night shift,

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