Job Description

HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. EPIC Analyst (with Beaker experience) Essential Job Duties: Collaborates closely with clinical and operational teams to gather requirements and translate them into effective system configurations. Basic routine configuration under direct guidance for EMR applications to support clinical workflows related to analyst’s specialty for maintenance and support. Works under close mentorship with senior analysts Assist with system testing, validation, and go-live support. Identify, troubleshoot, and resolve technical issues within the modules, while evaluating their potential impact on integrated applications. Track project milestones, address emerging issues, maintain up-to-date progress documentation, and escalate critical concerns to leadership. Ensures regulatory compliance upon guidance from clinical leadership and senior analysts. Participate in upgrades, patching, and ongoing optimization efforts. Support day-to-day resolution of production issues, maintaining documentation in tracking systems while adhering to escalation and change control procedures. Proactively and independently troubleshoot and resolve basic to moderate incidents and requests without direction. Maintain relationships with hospital application vendors to understand current and future features, functionality, and product life cycle. Contribute to the development of training materials, quick reference guides, and workflow documentation. Provide training support when required. Demonstrate working knowledge of clinical workflows to inform system design and troubleshooting. May be required to work long hours during critical problems and on-call rotation at managers discretion. Position may include remote work through manager approval/discretion. Onsite requirements for major events such as workshops, integrated testing, training, and go-live to be determined by the manager. Performs other duties as assigned. Qualifications: Associate or bachelor’s Degree Computer Sciences/Information Systems/Business major or equivalent experience with 5+ years’ direct experience working with large scale enterprise information systems is required. One to two years of EMR application support experience preferred. Functional understanding of analyst’s specialty workflows. Progressing towards certification is encouraged. Excellent communication and interpersonal skills. Ability to work effectively with cross-functional clinical and technical teams. Adaptability to changing operational and regulatory needs. Possesses a strong sense of ownership and accountability of work activities to ensure they are completed in an accurate, efficient, and timely manner. Resilient under pressure, with the ability to maintain high performance in challenging or time-sensitive situations. Clinical background is a plus. Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier. #LI-Remote #LI-NC1

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