*Key Responsibilities*
* Troubleshoot issues with desktops, laptops, monitors, printers, and related IT equipment.
* Coordinate with on-site support vendors to resolve hardware issues at remote locations.
* Prepare, image, ship, and track computers and accessories.
* Maintain accurate asset inventory throughout the device lifecycle.
* Manage incident and task tickets in the ticketing system, ensuring adherence to SLAs.
* Provide exceptional technical support to users both remotely and in person.
* Create and update documentation and knowledge base articles for internal use.
* Collaborate with IT teams and other departments to resolve cross-functional issues.
* Assist with user training and provide guidance as needed.
* Support technology-related projects and deployments as required.
*Job Type & Location*
This is a Contract position based out of Syracuse, NY.
*Pay and Benefits*The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
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