Job Description

Job DescriptionJob Description

Overview:

Agensys Corporation is seeking Claims Reviewers to support the FEMA Hermit’s Peak/Calf Canyon Fire Claims Office. This critical mission supports individuals and entities affected by the Hermit’s Peak/Calf Canyon Fires through the review, processing, and recommendation of compensatory claims. The role emphasizes accuracy, compliance with federal regulations, and a claimant-centric approach.

Key Responsibilities:

• Review and process submitted claims and documentation in accordance with the Hermit’s Peak/Calf Canyon Fire Assistance Act and FEMA policy.
• Assess losses for compensability, accuracy, and completeness; identify when site inspections or SME reports are necessary.
• Assist claimants and/or their representatives with compiling required supporting documentation.
• Develop Proofs of Loss (PoLs) using standardized rate calculators and valuation methodologies.
• Identify and mitigate duplication of benefits from other federal or insurance programs.
• Recommend compensation amounts and submit detailed reports to Authorizing Officials.
• Collaborate with Quality Control, Appeals, SME teams, and other stakeholders to ensure consistency and compliance.
• Provide exceptional customer service and claimant support throughout the review process.
• Adhere to established timelines—submit claims to QC within 25 calendar days of PoL receipt and respond to rework within 1 business day.

Basic Qualifications:

• Education: High school diploma or equivalent required.
• Experience: Experience (depending on level) in claims or case processing roles with strong customer service and document review responsibilities.

Required Skills & Knowledge:

• Ability to interpret federal policies, regulations (especially 44 CFR Part 296), and claims guidance.
• Proficiency in evaluating disaster-related damages and calculating compensation amounts.
• Strong communication skills—both written and verbal.
• Experience with claims management software, databases, and Microsoft Office tools.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive claimant data and maintain confidentiality.

Backgrounds:

• Experience with FEMA claims programs (e.g., IA, PA).
• Previous support on disaster recovery contracts.
• Familiarity with Xactimate, GIS tools, or similar software.

Travel Requirement:

• Must be able to travel to claimant locations in designated New Mexico counties if requested.

Join Us:

• Make a difference by helping communities recover from disaster impacts. Apply your claims expertise to a high-profile federal recovery program that demands professionalism, empathy, and diligence.

Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.

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