Job Description

Position Summary: As a Customer Service Consultant, you will play a crucial role in delivering exceptional experiences to our customers. By employing your consultative skills, you will anticipate customer needs and provide tailored solutions across various service areas, including printing, signs & graphics, and shipping. You will be responsible for taking orders, managing store activities, providing pricing and product information, and recommending suitable FedEx Office products and services.

General Duties and Responsibilities:

• Follow supervisor instructions and assist fellow team members in store functions.
• Assist in training new team members.
• Utilize consultative behaviors to address each customer's unique needs.
• Provide expert guidance in printing, signs and graphics, and shipping products.
• Deliver outstanding customer service through proactive solutions and problem resolution.
• Process complex orders and ensure accurate pricing communication.
• Assemble and prepare goods for shipping, including packaging and labeling.
• Set up and operate printing and binding equipment.
• Maintain a clean, safe, and organized retail environment.
• Handle customer data with confidentiality and care.
• Process financial transactions accurately using Point of Sale (POS) systems.
• Conduct regular maintenance and stocking of retail equipment.
• Ensure proper display of products and merchandising materials.
• Complete required financial paperwork and assist with reporting.
• Adhere to safety, customer service, and security policies.

Self-Management:

• Perform multiple tasks effectively in a fast-paced environment.
• Seek opportunities for personal knowledge and skill improvement.
• Work independently with minimal supervision.
• Follow all retail store and team member standards.

Minimum Qualifications:

• High school diploma or equivalent education.
• 6+ months of relevant experience.
• Strong verbal and written communication skills.

Essential Functions:

• Ability to stand for extended periods, excluding breaks.
• Ability to lift up to 55 pounds consistently.
• Consistently communicate effectively with customers and teammates.
• Thrive in a fast-paced work environment under pressure.
• Maintain attention and focus for prolonged periods.
• Regularly report to work and maintain business hours.

Join us at FedEx Office, where we strive to deliver market-leading customer experiences and prioritize quality in every aspect of our operations. We welcome all qualified applicants, including those with criminal histories, and will ensure reasonable accommodations for individuals with disabilities throughout the application process.

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