OCCU, a member-owned credit union headquartered in Eugene, Oregon, is driven by its vision to Enrich Lives. This vision guides every action, aligning the team toward a greater sense of purpose. With each interaction, OCCU aims to make a positive impact on individuals and communities. The values of tenacity, humility, and big-heartedness are at the core of OCCU's commitment to putting members first.
The starting pay ranges from $25.17 to $28.63 per hour, with eligibility for incentive pay. Hours worked on Saturdays qualify for an additional $1 per hour. Spanish-speaking call center representatives who pass a standardized test receive an additional $2 per hour.
Individuals in this role must reside in Oregon, Washington, or Idaho. This is a remote position, with work conducted from a home office. A quiet, secure space with minimal noise and a reliable, fast hard-wired internet connection is essential for seamless remote communication and productivity.
OCCU’s call center representatives generally work 32 hours per week and must be available to work Monday through Thursday from 8:30am to 5:30pm, Friday from 9am to 6:30pm, and occasional Saturdays may be required.
Call center representatives assist members and potential members with their needs, explain services, open new accounts, respond to problems, and direct members to the appropriate employees. This position requires a broad knowledge of products, processes, and services and delivers solutions through various communication channels.
Qualifications for this role include a minimum of six months of similar or related experience in a call center environment or a financial institution role.
OCCU offers a comprehensive compensation and benefits package, including low-cost medical, dental, and vision insurance, a 401(k)-retirement plan with employer match, paid time off in addition to 12 paid holidays, tuition reimbursement for eligible education and training, and company-paid long-term disability.
OCCU is an Equal Opportunity Employer, and qualified candidates are encouraged to apply online by submitting their resume and cover letter detailing their qualifications and experience.
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