Job Description

Assistant Spa Manager

Scents of Serenity Organic Spa has been voted Best Day Spa for 13 consecutive years by Virginia Living Magazine readers. We are proud to have been recognized by INC 5000 as one of the fastest-growing private companies in the United States in 2022, 2023, 2024, and 2025, and ranked #9 on the RVA25 list of fastest-growing locally owned businesses in Richmond in 2023.

Rooted in a holistic and organic approach to wellness, Scents of Serenity specializes in luxurious, results-driven services delivered through extraordinary hospitality and thoughtfully curated sensory experiences. We offer our guests a beautifully tranquil atmosphere-and we are equally committed to providing an exceptional, supportive, and growth-oriented workplace for our team.

We are currently seeking a full-time Assistant Spa Manager to join our Short Pump location. This is an exciting opportunity for a hospitality-driven leader who is seeking long-term growth with an expanding, locally owned luxury spa brand.

Who This Role Is For

This position is intentionally designed for a candidate who is looking to build a long-term career in luxury hospitality and wellness. Due to the depth of training, leadership development, and operational investment involved, this role is not suited for short-term, transitional, or stop-gap candidates.

Our Assistant Spa Managers are deeply integrated into our culture, operations, and future vision. We are seeking someone who is committed, dependable, and genuinely excited to grow with Scents of Serenity over time.

Why Our Team Loves Working Here

"I have worked for Scents of Serenity for eight years and have loved watching the spa grow with the incredible support and dedication of our staff. Melanie has been the best leader I have worked for in over 25 years in the spa industry. Her work ethic and compassion for employees and clients are why we are a five-star spa."

- Tracy, Master Esthetician & Trainer

"Scents of Serenity is truly a dream job. The environment is beautiful, the services are thoughtfully designed, and the team is incredibly talented and supportive. The room for growth is huge, and I feel so grateful to work here."

- Jackie, Massage Therapist

Position Overview

The Assistant Spa Manager plays a key leadership role in supporting daily operations, guest experience, and team development. This position works closely with the Spa Manager and Spa Director to ensure the spa consistently delivers a five-star experience for both guests and staff.

This role requires the completion of a six-month immersive training program, during which the Assistant Spa Manager will learn all aspects of spa operations, including front desk functions, guest services, and day-to-day leadership responsibilities. Upon successful completion, the candidate will be reviewed for a permanent Assistant Spa Manager role.

Because of this significant training investment, we are seeking a candidate with a long-term mindset who intends to grow within the organization.

KEY RESPONSIBILITIES

Leadership & Team Support

• Lead by example to cultivate a positive, professional, and supportive work environment
• Maintain healthy, respectful working relationships while upholding appropriate managerial boundaries
• Support coaching, feedback, and ongoing development of front desk and spa staff
• Uphold company policies, SOPs, and service standards consistently
• Confidently assume leadership responsibilities in the absence of the Spa Manager or Owner

Guest Experience

• Deliver and uphold the highest standards of five-star hospitality
• Address guest concerns and complaints promptly, professionally, and with discretion
• Support service recovery and ensure guest satisfaction throughout the spa experience

Operations & Front Desk

• Learn and perform all front desk functions, including guest check-in/out, scheduling, memberships, retail, and service recommendations
• Ensure appointments are scheduled efficiently and effectively
• Assist as needed in the call center, front desk, or spa attendant roles
• Perform room audits and ensure cleanliness, organization, and presentation standards are met
• Troubleshoot basic equipment issues and scheduling software challenges

Business & Growth Support

• Assist with spa events, parties, and group reservations
• Participate in marketing initiatives and promotional opportunities
• Contribute creative ideas to drive membership growth, retail performance, and overall sales
• Support inventory management and communicate supply needs or shortages to the Spa Manager

Desired Qualifications

• Strongly preferred: 2–3 years of management experience in a spa or wellness environment
• Required: 1–2 years of experience in luxury hospitality or service-focused roles
• Demonstrated commitment to leadership growth and long-term professional development
• Consistent schedule is required which would include some evenings and one weekend day (Saturday)
• Exceptional communication skills (written, verbal, and phone etiquette)
• Strong organizational skills with keen attention to detail
• Ability to multitask, problem-solve, and remain calm in a fast-paced environment
• Comfortable with technology and scheduling systems (Boulevard experience a plus)
• Positive, proactive, and solutions-oriented mindset
• Ability to stand for extended periods and lift up to 30 lbs

Compensation & Benefits

• Highly competitive salary
• Performance-based bonuses
• Employer-contributed health insurance (medical, dental, vision)
• Paid time off
• W-2 employment
• Supportive, nurturing leadership team
• Beautiful, tranquil, wellness-focused work environment
• Highest standards for organic and clean products and services

Join Our Growing Team

This is an exceptional opportunity for someone who aligns with Scents of Serenity's commitment to organic wellness, luxury hospitality, and thoughtful leadership-and who is excited to invest in a long-term role within a growing, purpose-driven organization.

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